Roles of Personality Attributes in the Practice of Total Quality Management
Author(s): Benjamin Osayawe Ehigie, Regina Clement Akpan
Abstract: This study examined extroversion, psychoticism, neuroticism, and locus of control as possible predictors of the practice of Total Quality Management (TQM). Participants included 418 employees randomly selected from TQM and non-TQM practicing organizations in Nigeria. Correlational and regression analyses showed that extroversion, neuroticism, and psychoticism correlated negatively with TQM practice, although psychoticism was not significant in the joint prediction. Locus of control had no significant influence on TQM practice. Employees in TQM organizations were significantly lower in extroversion, neuroticism and psychoticism than those in non-TQM organizations, while the reverse was the case in locus of control. It was concluded that organizations practicing TQM should consider employing individuals who are low in extroversion, neuroticism and psychoticism. The training of staff in TQM organizations should also tend towards the attributes of these personality dimensions.
Pages: 78-105
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